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What our customers are saying...
I recently made an order with BAF and encountered problems with my order never showing up. I had checked the tracking number and it said it had been delivered days before. My apartment is semi hidden and I have had problems in general receiving my mail period. So I sent an email letting you know I still hadnt received my order and I also contacted the USPS. Within an hour I received an email from an actual human, not an automated customer service email, from BAF apologizing for the delay and that they were there to help me get to the bottom of it. They told me there were other orders to chicago that had the same issue I was having, to wait a couple more days and if nothing still - to give you guys a call. I never got any help or 'customer service' from the USPS, just an email a couple days later asking me to take a survey and rate their customer service. But... I had no customer service to rate, they were useless! So I waited and still nothing so I called BAF and received again, the best customer service I have ever had. I spoke to a woman named Jeanette. She told me that she would re-send my order - free of charge - and that I would definately receive it. Although I am a little late, I did finally receive my jewelry about 4-5 days after speaking with Jeanette. I have been a customer for over ten years and always been a happy customer. This was the first time I ever encountered an issue, but again I received the BEST customer service in the world and will still continue to be a regular customer. I just thought I would say thank you and to let you know you have wonderful employee's! :) — Rachael
I LOVE the new site and design! Very user friendly and well sorted. Been a user of the site for over 10 years now and this is definitely the best it's been! — Carrie
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