Anodized titanium is not going to match real gold. To help explain, anodizing is its own color spectrum because of the process used to anodize a piece of jewelry, and is not plated on color. Anodizing is the process of running electricity through the jewelry in a soapy water solution, so the voltage you turn the machine to will determine the color. You are also limited on what colors can be made with the process. Since it deals with electricity, the electrical current will move differently through different styles of jewelry, giving you different hues and tones of color for different styles of jewelry. There will be slight differences from batch to batch. If you are looking for more of a true gold or rose gold, real gold or plated gold may be a better option for your needs.
If you've already registered an account with us, the quickest way to report a problem is through your order history page. You'll see a "Report Order Problem" button next to the order.
Custom orders are items scattered throughout the site in their appropriate categories. They will ALWAYS be noted in the title with "CUSTOM ORDER". Basically you get a lot more control over the item you want and its top quality.
Majority of custom orders are sent to the manufacturers weekly, but there are some companies that are placed every other week.
Custom order time frames are not chosen by Bodyartforms, but are given to us by each manufacturer on how long it will take them to complete our orders. The time frame varies depending on the manufacturer and each custom ordered item will have the estimated time frame listed on the item page. All time frames are subject to change without notice. The time frames are on how long it takes the piece to be made and it does not include shipping time.
Your ENTIRE ORDER will be held until we receive all your items. If you want the other items to come before the custom ordered item then you need to PLACE A SEPERATE ORDER. Picking express or priority mail will not get your custom ordered item to you faster, it will only speed up the process AFTER we get your item and ship your order out. Once we receive a complete order, we will ship the order out within 24 hours.
Once an order has been placed with a manufacturer, we are UNABLE TO MAKE ANY CHANGES! Please double check your specs and that you order the correct size beforehand.
If you want to cancel, remove or change a custom order item there will be a 15% restocking fee on each item because we cannot stop the pieces from being made, nor can we return them to the manufacturer.
Any order can be cancelled as long as it has not shipped out. Once an order has shipped out, unfortunately we are unable to cancel. Once you receive the order you are more than welcome to return it for a full refund (less shipping) as long as the jewelry bags are still sealed.
NOTICE TO OUR INTERNATIONAL CUSTOMERS As much as we'd love to control every aspect of getting a package to you, there are some things that we can not :( We want you to be aware that that will we do our part and ship your package ASAP, but customs issues and regulations are outside the control of the USA Postal Service.
Sending back your return is super easy! You can even reuse the shipping materials we sent your order in. Simply pull off the original shipping label, or cover it up with the new label. You can print a return through PayPal or USPS, go into the post office, or write directly on the bubble mailer or box. Please make sure there is sufficient postage for the return, otherwise it may not make it back to us in a timely manner.
Once we receive your return we'll issue you a refund or store credit for the item(s). You will receive an email notifying you once we have received your return.
