When I initially received this clicker, it had a very loose hinge and would not click shut no matter what I did. The team at BAF was super helpful and offered a full refund for the piece or store credit, and I took store credit because I knew I would want to buy more jewelry. After 2 weeks of being bummed out that I had a dud clicker, especially since it sold out, I found some needle nose pliers that were able to squeeze the clicker closer together and allow it to shut. It is still not perfect, and if I blow my nose too hard, it can get pulled out, but it is shut enough to stay in my nose, so I am happy with it!